11pk Terms & Conditions — Your Agreement with the Platform

1 Definitions

In these Terms & Conditions, the following terms carry the meanings assigned below unless the context clearly requires otherwise:

• "11pk" or "the Platform" refers to the online betting and casino service operated at 11pk.bet, including all associated web pages, mobile interfaces, and account management systems.
• "Player" or "User" means any individual who has registered an account on 11pk or who accesses the platform in any capacity.
• "Account" means the personal account created by a Player upon successful registration on the 11pk platform.
• "Balance" means the total funds held in a Player's 11pk account, including real-money deposits and any credited bonus amounts shown separately.
• "Bonus Funds" means any promotional credits, free bet amounts, or matched deposit bonuses awarded to a Player's account under a specific 11pk promotion.
• "Wagering Requirement" means the number of times Bonus Funds must be staked on eligible games before they may be converted to withdrawable real-money balance.
• "KYC" means Know Your Customer — the identity and address verification process that 11pk is required to conduct before processing withdrawal requests.
• "Services" means the full range of products accessible via a registered 11pk account, including sports betting, live casino, slots, and instant games.
• "PKR" means Pakistani Rupee, the base currency of all 11pk account balances.

2 Acceptance of Terms

By accessing the 11pk platform, completing the registration process, making a deposit, or placing a bet or wager of any kind, you confirm that you have read these Terms & Conditions in their entirety, that you understand them, and that you agree to be legally bound by them.

If you do not agree with any provision of these Terms, you must not use the 11pk platform or any of its Services. Continued use of the platform following any amendment to these Terms constitutes acceptance of the revised version.

3 Eligibility & Age Restriction

Access to and use of the 11pk platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and on a continuing basis throughout the Player's use of the platform:

• The Player must be at least 21 years of age. 11pk operates a strict 21+ policy and enforces age verification at registration and at the withdrawal stage.
• The Player must be a natural person and not a corporate entity, trust, or automated system.
• The Player must not be listed on any self-exclusion register or cooling-off programme associated with 11pk or any affiliated platform.
• The Player must not be accessing the platform from a jurisdiction where online gambling is prohibited by applicable law. It is the sole responsibility of the Player to determine the legality of online gambling in their jurisdiction before registering.
• The Player must not be an employee, contractor, or agent of 11pk or any affiliate of 11pk, nor a close family member of any such individual.

4 Account Registration

To access the full range of 11pk Services, a Player must complete the registration process and create a verified account. The following conditions apply to all 11pk account registrations:

• Each individual may hold only one (1) active account on the 11pk platform at any time. Opening duplicate accounts, whether using the same or different personal details, is a material breach of these Terms.
• All information provided during registration must be accurate, current, and complete. This includes full legal name, date of birth, residential address, contact number, and payment method details.
• 11pk reserves the right to request documentary verification of any information provided at registration at any time, including during the KYC process prior to a first withdrawal.
• Players must provide a valid email address that they control. Account communications, including withdrawal notifications and security alerts, are sent to the registered email address.
• Registration using false, borrowed, or synthetic identity details is strictly prohibited and constitutes fraud. 11pk reserves the right to report such cases to relevant authorities.

11pk reserves the right to refuse or cancel any registration at its sole discretion, without obligation to provide a reason, where it has grounds to believe that the applicant does not meet the eligibility criteria or has provided false information.

5 Account Security

Players are solely responsible for maintaining the confidentiality of their 11pk account credentials, including their username and password. The following obligations apply:

• Players must not share their 11pk account credentials with any third party under any circumstances. All activity conducted through a Player's account is deemed to have been performed by the registered account holder.
• Players must notify 11pk immediately via live chat or at [email protected] if they suspect unauthorised access to their account or believe their credentials have been compromised.
• 11pk will never request a Player's password through email, chat, or any unsolicited communication. Players should treat any such request as fraudulent and report it immediately.
• 11pk implements 256-bit SSL encryption across the entire platform to protect data in transit. However, Players are responsible for the security of their own devices and network connections.

11pk accepts no liability for losses arising from a Player's failure to maintain the security of their account credentials, including losses resulting from sharing credentials with third parties.

6 Deposits & Payments

The following terms govern all deposits made to a Player's 11pk account:

• The minimum deposit amount and any applicable method-specific limits are displayed on the 11pk deposit page at the time of transaction and may be updated periodically.
• Deposits made via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT TRC20 are processed in PKR. USDT deposits are converted to PKR at the prevailing rate at the time of transaction.
• All deposits are non-refundable once applied to a Player's 11pk account balance. Players should verify deposit amounts carefully before confirming any transaction.
• 11pk does not charge deposit fees on any supported payment method. However, Players should be aware that their payment provider may apply its own transaction charges, for which 11pk accepts no responsibility.
• 11pk reserves the right to request proof of payment method ownership as part of its fraud prevention and AML (Anti-Money Laundering) procedures. Deposits made from payment methods not registered to the account holder may be declined or reversed.
• Players must not use 11pk as a payment processing service. Depositing funds with no intention to engage in genuine gambling activity is prohibited and may result in account suspension.

7 Withdrawals

Players may request withdrawal of their real-money account balance subject to the following conditions:

• All withdrawal requests require completed KYC verification. Players who have not completed identity verification will be prompted to do so before their first withdrawal is processed.
• Withdrawals are processed to the same payment method used for the most recent deposit, where technically possible. 11pk reserves the right to request additional verification if a withdrawal to an alternative method is requested.
• The minimum withdrawal amount and processing times vary by payment method and are displayed on the 11pk withdrawal page at the time of the request.
• Withdrawal requests for accounts with active bonus balances that have not met the applicable wagering requirements will be held until wagering conditions are satisfied, or the Player elects to forfeit the bonus balance.
• 11pk reserves the right to conduct enhanced due diligence on withdrawal requests that are unusually large, involve sudden changes in betting pattern, or trigger AML review criteria. This may extend processing time beyond the standard window.
• Winnings derived from wagers placed in breach of these Terms, including bets placed using accounts in violation of the one-account rule or through the use of prohibited software, are not eligible for withdrawal.

8 Bonuses & Promotions

11pk offers various promotional incentives to Players from time to time, including welcome bonuses, reload bonuses, free bets, cashback offers, and tournament prizes. All bonuses are subject to the following general conditions, as well as any specific terms published with each individual promotion:

• Bonus Funds credited to a Player's account must satisfy the stated wagering requirement before they may be withdrawn as real money. Wagering requirements, eligible games, and minimum odds thresholds are specified in the individual promotion terms.
• Each promotion is available to eligible Players once unless explicitly stated otherwise. Attempting to claim the same promotion multiple times, including through duplicate accounts, constitutes bonus abuse and will result in account suspension.
• 11pk reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Players who have already opted into a promotion at the time of modification will generally have their existing terms honoured, subject to 11pk's discretion.
• Bonus Funds may not be transferred between accounts or converted to any other form of value outside the 11pk platform.
• In the event of a dispute regarding bonus eligibility or wagering calculation, 11pk's records shall be the definitive source of truth. Players may raise disputes through the support channels described in Clause 18.

9 Betting Rules

All sports bets placed on the 11pk platform are subject to the following general rules. Sport-specific rules are published separately in the 11pk sportsbook help section.

• All bets are final once confirmed by the platform. Players are responsible for verifying bet selections, stakes, and odds before confirmation. 11pk does not accept cancellation requests for confirmed bets except in cases of obvious platform error.
• In the event that a match, event, or market is suspended, cancelled, or declared void after a bet is placed, 11pk will apply the relevant settlement rules as published in the sportsbook rules. Generally, single bets on voided events are refunded; accumulators containing a voided leg are settled as if that leg were removed.
• 11pk reserves the right to void any bet that has been placed on markets affected by manifest pricing errors or data feed failures. In such cases, stakes are returned to the Player's account.
• Maximum stake and payout limits apply across all markets. These limits are displayed within the individual bet slip at the time of placement and vary by sport, market, and Player account tier.
• Live (in-play) betting markets are subject to brief suspension periods during significant match events. Bets submitted during a suspension window will be either accepted at the revised odds or returned unplaced, depending on the market settings in force at the time.

10 Casino & Instant Games

The 11pk casino platform — including live dealer tables, slot titles, and instant games such as Tower and Fortune Snake — operates under the following terms:

• All casino games on the 11pk platform use certified random number generator (RNG) technology. Game outcomes are statistically independent and cannot be influenced by the Player, 11pk staff, or any third party.
• Return-to-player (RTP) percentages for all slot titles are disclosed within the individual game information panel. Live dealer games operate with house edges consistent with standard international casino rules for the respective game variant.
• In the event of a disconnection during a live casino game or instant game, 11pk's server records determine the outcome of the round in progress. Disconnections caused by a Player's own network or device do not entitle the Player to a refund of the wager placed.
• Game history for all 11pk casino sessions is recorded and accessible by the Player through their account history. In the event of a discrepancy between a Player's device display and the server-side record, the server record shall be definitive.

11 Prohibited Conduct

The following activities are strictly prohibited on the 11pk platform. Engaging in any of the conduct listed below constitutes a material breach of these Terms and will result in immediate account suspension, forfeiture of all pending winnings, and potential permanent exclusion:

• Use of automated betting software, bots, scripts, or any technology designed to place bets or interact with the platform without direct human action.
• Arbitrage betting strategies that systematically exploit pricing discrepancies between 11pk and other platforms in a manner that constitutes abuse of the platform rather than genuine betting activity.
• Collusion between Players in multiplayer games, including the deliberate manipulation of outcomes in a poker or card game environment.
• Exploitation of manifest errors in odds pricing, game payouts, or platform functionality. Players who identify a platform error are required to notify 11pk support immediately rather than exploiting the error.
• Money laundering or the use of the 11pk platform as a mechanism for converting illegally obtained funds into withdrawable balances.
• Providing false identification documents during KYC, impersonating another individual, or operating an account on behalf of a third party without disclosure.
• Any conduct that disrupts or interferes with the platform's technical operation, including but not limited to DDoS attacks, SQL injection attempts, or unauthorised access to backend systems.

12 Responsible Gaming

11pk is committed to promoting safe and responsible gambling across its entire player base. The following tools and policies form part of the 11pk responsible gaming framework:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their 11pk account at any time. Requests to reduce limits take effect immediately. Requests to increase limits are subject to a 72-hour cooling-off period.
• Session Time Reminders: Players may configure session duration alerts within their account settings. 11pk will display a notification when the set time limit is reached.
• Cooling-Off Periods: Players may request a temporary suspension of their account for periods ranging from 24 hours to 6 weeks. During a cooling-off period, the account is inaccessible for betting and deposit purposes.
• Self-Exclusion: Players who feel they need a more permanent break from gambling may request self-exclusion from 11pk for periods of 6 months, 1 year, 3 years, or indefinitely. Self-exclusion requests must be submitted to [email protected] and take effect within 24 hours of confirmation.
• Reality Checks: 11pk displays session duration information within the Player's account interface during active gambling sessions to help maintain awareness of time spent on the platform.

Players who are concerned about their own gambling behaviour, or that of someone they know, are encouraged to seek support from qualified professional services. 11pk's full Responsible Gaming Policy is available at /responsible-gaming.

13 Intellectual Property

All content available on the 11pk platform — including but not limited to the 11pk brand name, logo, website design, software, game interfaces, graphics, text, and promotional materials — is the exclusive intellectual property of 11pk or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the 11pk platform solely for personal, non-commercial gambling purposes. This licence does not permit Players to:

• Copy, reproduce, modify, distribute, or create derivative works based on any 11pk content without express written permission.
• Reverse-engineer, decompile, or disassemble any software or game engine used by the 11pk platform.
• Use the 11pk brand name, logo, or any associated marks in any commercial context without prior written authorisation.

14 Limitation of Liability

To the maximum extent permitted by applicable law, 11pk's aggregate liability to any Player arising out of or in connection with the use of the platform — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by that Player in the 12 months immediately preceding the event giving rise to the claim.

11pk shall not be liable for:

• Any loss of profits, revenue, data, or goodwill, whether direct or indirect, arising from the use of or inability to use the platform.
• Technical failures, service interruptions, or data transmission errors arising from circumstances outside 11pk's reasonable control, including internet outages, third-party payment provider failures, and force majeure events.
• Decisions made by Players based on information displayed on the platform, including odds, statistics, or match data provided by third-party data feeds.
• Any tax liability incurred by the Player as a result of winnings or other receipts via the 11pk platform. Players are solely responsible for complying with any applicable tax obligations in their jurisdiction.

Nothing in these Terms limits 11pk's liability for fraud, wilful misconduct, or any liability that cannot be excluded or limited under applicable law.

15 Account Suspension & Closure

11pk reserves the right to suspend, restrict, or permanently close any Player account at its sole discretion, including in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within a reasonable period following a withdrawal request.
• Reasonable suspicion of fraudulent activity, money laundering, or identity misrepresentation.
• Receipt of a self-exclusion or third-party exclusion request related to the account.
• Regulatory or legal requirement to do so.

Where an account is suspended pending investigation, 11pk will notify the Player via their registered email address. Real-money balances (excluding Bonus Funds) held in accounts closed for non-fraud-related reasons will be returned to the Player following completion of any outstanding KYC and AML review.

Players who wish to voluntarily close their 11pk account may do so by contacting customer support via live chat or email. Account closure requests are processed within 5 business days.

16 Amendments to These Terms

11pk reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to Players via a notice displayed on the 11pk platform and, where possible, by email to the registered address.

The revised Terms will take effect on the date specified in the update notice. Continued use of the 11pk platform after the effective date of any amendment constitutes the Player's acceptance of the revised Terms. Players who do not accept the amended Terms must cease using the platform and may request account closure as described in Clause 15.

The current version of these Terms, along with the effective date, is always available on this page. Players are encouraged to review these Terms periodically.

17 Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction under which 11pk holds its international gaming licence. By agreeing to these Terms, Players consent to the exclusive jurisdiction of the courts of that jurisdiction for the resolution of any dispute arising out of or in connection with these Terms or the use of the 11pk platform.

Before initiating any formal legal proceedings, Players are encouraged to attempt resolution of any dispute through 11pk's internal complaints process:

• Step 1: Submit a written complaint via email to [email protected], including full account details and a description of the issue. 11pk will acknowledge receipt within 48 hours.
• Step 2: 11pk will investigate the complaint and provide a written response within 14 business days of receipt.
• Step 3: If the Player remains unsatisfied with the outcome, they may escalate the matter to the relevant dispute resolution body associated with 11pk's gaming licence.

11pk's decision following the internal complaints process represents its final position. Any further recourse is subject to the formal dispute resolution procedures of the applicable licensing authority.

18 Contact Information

For questions, complaints, or support matters related to these Terms & Conditions or your 11pk account, you may contact the 11pk customer support team through the following channels:

• Live Chat: Available directly on the 11pk platform, daily from 9:00 AM to 1:00 AM Pakistan Standard Time (PST). Live chat is the fastest channel for account-related queries.
• Email: [email protected] — for formal complaints, KYC submissions, self-exclusion requests, and account closure requests. Email responses are provided within 48 hours on business days.

When contacting 11pk support regarding a Terms-related matter, Players should include their registered username, the nature of the query, and any relevant transaction IDs or dates to enable efficient resolution.